Shopify customer support and chat tools: what StoreRadar sees
StoreRadar.co found 18 different public customer support and chat tools. The largest current signature is HelpScout, seen on 265,402 observed Shopify storefronts.
If you sell helpdesk or chat software, this group helps you find stores with visible customer-support workflows. Use this page to choose a focused cohort to test. It is not a count of unique stores, a ranking of vendors, or proof of buying intent.
What this group shows
| Tools in this group | 18 |
|---|---|
| Biggest store count | HelpScout · 265,402 |
| Tools with extra details | 12 of 18 |
| Tools with same-store evidence | 1 of 18 |
| Last checked | 2026-09-22T10:55:09+00:00 |
Counts are public storefront observations. One store may appear under more than one technology signature.
Biggest tools in this group
| Tool | Observed storefronts | Evidence on its page |
|---|---|---|
| HelpScout | 265,402 | extra details and a same-store table |
| Gorgias | 3,826 | extra details |
| Tidio | 3,324 | extra details |
| Zendesk | 1,383 | extra details |
| Tawk.to | 826 | extra details |
| Crisp | 678 | extra details |
| Chatra | 477 | extra details |
| Re:amaze | 448 | extra details |
Every tool in this group
Open a tool to see its count, a simple explanation, extra details when we have them, and links to other tools.
- HelpScout · 265,402 observed storefronts
- Gorgias · 3,826 observed storefronts
- Tidio · 3,324 observed storefronts
- Zendesk · 1,383 observed storefronts
- Tawk.to · 826 observed storefronts
- Crisp · 678 observed storefronts
- Chatra · 477 observed storefronts
- Re:amaze · 448 observed storefronts
- Podium · 417 observed storefronts
- Richpanel · 378 observed storefronts
- LiveChat · 334 observed storefronts
- Intercom · 225 observed storefronts
- Gladly · 87 observed storefronts
- Freshdesk · 82 observed storefronts
- Olark · 58 observed storefronts
- Drift · 18 observed storefronts
- Smartsupp · 14 observed storefronts
- Userlike · 12 observed storefronts
Other groups to look at
These groups may help you look at the same stores in another way.
- Email marketing and SMS · 26 active signatures
- Reviews and social proof · 17 active signatures
- CRO and personalization · 29 active signatures
Find stores that fit your customer support and chat offer
If you sell customer support and chat apps or services, tell StoreRadar what you sell and which Shopify stores you want to reach. We can use the signals on this page with other filters to build a matched group.
| What you choose | What the matched work can use |
|---|---|
| Starting signal | customer support and chat app and storefront signals |
| Useful filters | Store type, catalogue size, country and other available signals |
| Private result | Matched Shopify storefronts for your offer |
| Output | A private CSV with the stores and signals used for the match |
| Contact step | Validated business email or a named decision-maker where available |
The public page shows aggregate signals only. It does not publish store rows, contacts, buying intent or guaranteed demand.
Ask for a matched Shopify cohort →Want the buyer-specific version? Shopify app developers · ecommerce SaaS · ecommerce agencies
Method and limits
StoreRadar.co checks public Shopify storefronts and publishes counts from dated snapshots. A signal can be old, incomplete or shared by more than one tool. It does not prove an account, subscription, spend, performance, revenue, buying intent or contact identity.